Refund Policy

Effective date: 01/26/2026

At RAGARDEN®, we are committed to your satisfaction. Our products are carefully crafted from natural, herbal ingredients for everyday care, including gentle pet wellness. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns & Refunds

Eligible Items

Products must be unused, unopened, and in original packaging.
Pet wellness products must not have been applied or opened.
Herbal infusions, aromatic hydrosols, and eyeglass cleaners are eligible if they meet the above conditions.

Non-Eligible Items

Opened or used products
Sale or clearance items (if applicable)
Gift cards

2. Refund Process

Contact Us: Email ragardenlv@yahoo.com within 14 days of receiving your order with your order number and reason for the return.
Return Authorization: We will provide instructions for returning the item.
Refund Issued: Once we receive and inspect the returned product, we will issue a refund to your original payment method within 7–10 business days.

Note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).

3. Exchanges

At this time, RAGARDEN® does not offer direct product exchanges.
If you wish to receive a different product, please return your original order for a refund and place a new order.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item. We will provide a replacement or full refund, including shipping costs.

5. How to Return

Send items securely in their original packaging.
Include your order number and reason for return.
Return shipping is the customer’s responsibility unless otherwise instructed.

6. Contact Us

For questions or assistance, please contact:
Email: ragardenlv@yahoo.com

We’re committed to ensuring your experience with RAGARDEN is positive, safe, and natural.